practice management Business Support
Customer Care Every client has a nominated Partner responsible for their commission.This is backed up by client feedback surveys and a complaints policy operated in accordance with RIBA and RICS standard procedures. Construction industry KPI’s are monitored against industry standards for best practice and continued improvement. Project Management Our bespoke project management software provides a centralised database for timesheets, expenses, resource analysis, sub-consultant registration, invoicing, contract administration and comprehensive financial reporting. Communications Transparency, collaboration and openness are fundamental to the successful relationships we maintain with our clients. We continue to invest in digital technology to aid communication, and ensure our clients feel part of the project delivery process. Through web access to project data, visibility of 2D and 3D models, and the removal of reliance on paper and printing services, allows us to deliver a fully compliant ISO 19650 collaboration and data sharing environment. Our sustainability commitment At Ingleton Wood we use our technical skills to tackle both our internal carbon footprint and the external advice that we give to our clients. Our internal goal is to reach net zero emissions by 2030.Through externally validated work on our Carbon footprint and ESOS assessment we are developing a science based, evidence backed strategy to get us there; in our position as industry leaders we must make sure we are not making unsubstantiated statements or claims, nor using offsetting to greenwash our own figures. Our external goal for the next 5 years is to continue to develop a Value For Money (VFM) sustainability offering that meets the needs of our public and private sector clients.We know we can use our multidisciplinary approach to great effect here, making sure our advice is practical and financially viable, as well as meeting the sustainability requirements of our customers.
We have a central team that operates across the Practice providing Human Resources, Finance, IT support,Audit and Compliance, Health and Safety as well as Business Development and Marketing.All of our locations are supported by an Office Manager and administration teams.We employ these teams direct, our people know our people, they play an integral role supporting our employees and enable the quality service that we provide to our clients. Business Management System The Practice operates a business management system which is certified to the international standards for Quality Management (ISO9001:2015), Environmental Management (ISO14001:2015) and Health and Safety Management (ISO45001:2018). Our risk based, Partner driven system is maintained on a day-to-day basis by all staff, we proactively monitor for continual improvement via project review panels, and through our team of UKAS qualified internal auditors.We are externally audited by SGS at regular intervals to ensure Ingleton Wood are pleased to announce that we have successfully achieved certification to the Information Security Standard ISO27001:2013, our documented security management system consists of security controls that protect the confidentiality, availability, and integrity of assets from threats and vulnerabilities. The storage and processing of project specific and employee data is part of our core business, and it is our duty to protect our data and information assets, this applies to our entire practice, employees, sub- consultants, suppliers, and other identified interested parties. the system is maintained and validated. Information Security Management System
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